FAQ & Help

Find everything you need to know about using Escrowise for secure transactions.

Verification FAQs

Process FAQs

Shipment FAQs

Payment FAQs

Security FAQs

Returns FAQs

Still Have Questions?

Our support team is here to help. Reach out to us through any of these channels.

Email Support

Get a response within 24 hours

office@escrowise.io

Live Chat

Get immediate assistance from our team

FAQ & Help

Find everything you need to know about using Escrowise for secure transactions.

Verification FAQs

Process FAQs

Shipment FAQs

Payment FAQs

Security FAQs

Returns FAQs

Still Have Questions?

Our support team is here to help. Reach out to us through any of these channels.

Email Support

Get a response within 24 hours

office@escrowise.io

Live Chat

Get immediate assistance from our team

Verification FAQs

What documents are required for verification?

How long does the verification process take?

Can I use Escrowise without completing verification?

Why was my verification rejected?

How do I update my verification information?

Process FAQs

How does online escrow work?

How long does the escrow process take?

How do I check the status of my transactions?

How do I change transaction details and terms?

How do Buyers or Sellers cancel transactions?

Shipment FAQs

How do I track my shipment?

What shipping carriers are supported?

Who pays for shipping costs?

What happens if the item is damaged during shipping?

Can I use my own shipping provider?

Payment FAQs

What payment methods are accepted?

When are funds released to the Seller?

How do I request a refund?

Are there any transaction fees?

Can I use cryptocurrency for payment?

Security FAQs

How does Escrowise protect me?

Is my personal information secure?

What happens if there's a dispute?

How are funds protected during the transaction?

What security measures does Escrowise use?

Returns FAQs

What is the return policy?

How do I initiate a return?

Who pays for return shipping?

What happens if the seller refuses my return?

How long do I have to return an item?

Still Have Questions?

Email Support

Live Chat

Verification FAQs

What documents are required for verification?

How long does the verification process take?

Can I use Escrowise without completing verification?

Why was my verification rejected?

How do I update my verification information?

Process FAQs

How does online escrow work?

How long does the escrow process take?

How do I check the status of my transactions?

How do I change transaction details and terms?

How do Buyers or Sellers cancel transactions?

Shipment FAQs

How do I track my shipment?

What shipping carriers are supported?

Who pays for shipping costs?

What happens if the item is damaged during shipping?

Can I use my own shipping provider?

Payment FAQs

What payment methods are accepted?

When are funds released to the Seller?

How do I request a refund?

Are there any transaction fees?

Can I use cryptocurrency for payment?

Security FAQs

How does Escrowise protect me?

Is my personal information secure?

What happens if there's a dispute?

How are funds protected during the transaction?

What security measures does Escrowise use?

Returns FAQs

What is the return policy?

How do I initiate a return?

Who pays for return shipping?

What happens if the seller refuses my return?

How long do I have to return an item?

Still Have Questions?

Email Support

Live Chat